Terms of service

General Terms

Welcome to Casetony! These Terms & Conditions govern your use of our website and the purchase of our products. By placing an order with Casetony, you acknowledge that you have read, understood, and agreed to these terms. The terms in effect at the time of purchase will apply to your specific order.

By purchasing from Casetony, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

If you do not agree with these terms, please refrain from using our website or making a purchase.

Casetony is not responsible for any misunderstandings resulting from a failure to review these terms.

Personal Information

As outlined in our Privacy Policy, we collect and use your information to facilitate a seamless shopping experience, including order processing and delivery.

Payment

Until full payment is received, all products remain the property of Casetony. We reserve the right to withhold shipments if payment is declined or issues arise.

The prices applied to your order are those listed at the time of purchase. Shipping costs are displayed at checkout before order confirmation. We do not store credit card information, ensuring a secure payment process.

Additional local fees, such as customs duties, may apply depending on your location. Please review our Shipping Terms for details.

Delivery

Casetony does not cover customs or import fees, which are the responsibility of the customer and vary by country.

For more details, refer to our Shipping Policy.

Delivery Issues?

If you encounter any problems with your order’s shipping or delivery, please contact us—we’re happy to help!

Casetony is committed to providing high-quality products and a smooth shopping experience. If your item arrives defective or incorrect, we will work to resolve the issue promptly.

Cancellation Policy

You may cancel your order by contacting us at hello@casetony.com.

Depending on your location, you may have the right to cancel your order within a specified period under consumer protection laws. If you have already received your order, you will be responsible for returning the item. Shipping fees for returns of non-defective products are the customer’s responsibility.

If you are returning an order from outside the EU, additional customs fees may apply, which you will need to cover.

Note: Personalised products are custom-made exclusively for you and cannot be returned or refunded unless they have a manufacturing defect.

Returned items must be in their original condition, unworn, and with all labels intact. Proper packaging is required to avoid damage during transit. If an item is returned in unsatisfactory condition, it will be sent back without a refund.

Casetony reserves the right to refuse refunds if an unusual pattern of returns is detected.

Returns & Refunds

If your item is defective or incorrect, you may request a replacement or refund. Contact us within 30 days of receiving your order at hello@casetony.com with a description and photos of the issue.

We do not process refunds if the return request lacks a valid reason or if an item is sent back without prior communication.

Refunds will be issued to the original payment method used at checkout.

Casetony will cover return shipping costs only for defective or incorrect items.

For additional return-related questions, feel free to reach out to us.

Casetony Accounts

You are responsible for the accuracy of the information provided on our website. Any misuse of an account may result in suspension or removal. Unauthorized use of another individual’s Casetony account is strictly prohibited.

Warranty

Casetony guarantees the quality of its products. However, our warranty does not cover damage caused by misuse, negligence, normal wear and tear, or external factors.

Warranty claims will only be accepted if proper product care instructions have been followed.

Product Safety
We are committed to ensuring that all products we offer through our store meet the safety standards required by applicable EU legislation, including Regulation (EU) 2023/988 (General Product Safety Regulation). As part of our commitment, we take every precaution to ensure that the products we sell are safe for our customers.

Safety Notifications and Recalls
In the event that a safety issue arises with any of the products we offer, we will notify our customers promptly with all relevant details regarding the safety issue, including the possibility of a product recall or necessary safety instructions. We will also ensure that we provide customers with appropriate remedies, including the repair, replacement, or refund of the affected products, in accordance with applicable consumer protection laws.

Record-Keeping and Communication
We are responsible for maintaining accurate and up-to-date contact information for our customers to ensure that we can fulfill our obligations in the event of a product safety issue or recall. This will allow us to communicate quickly and effectively if any safety-related issues arise.

Liability and Remedies
While we ensure that all products meet safety standards at the time of sale, we are committed to offering prompt and transparent solutions for any safety-related issues. In the case of a safety issue, we will offer our customers one or more of the following remedies:

  • Repair of the affected product.
  • Replacement with a safe product of equivalent type and value.
  • A refund corresponding to the value of the affected product.

Collaboration on Safety Measures

We are committed to working with our partners to address product safety concerns or recalls while ensuring full compliance with all applicable safety regulations. We will maintain open communication with our suppliers to address safety concerns and protect the well-being of our customers.

All Casetony products comply with applicable safety regulations. We continuously monitor for potential safety concerns and take necessary actions to ensure compliance.

For safety-related inquiries, contact hello@casetony.com.

In the event of a product recall, Casetony will notify affected customers and offer a suitable remedy, such as repair, replacement, or refund.

Website Usage

You agree not to use the Casetony website for unlawful purposes, including:

  • Uploading offensive, harmful, or illegal content.

  • Interfering with the experience of other users.

  • Copying or misusing intellectual property belonging to Casetony.

  • Using automated systems to extract data.

Any violation may result in legal action and liability for damages.

Casetony is not responsible for website downtime or service disruptions.

Reviews & Customer Feedback

If you have purchased a Casetony product, you may leave a review. While we appreciate feedback, we do not take responsibility for customer-submitted content.

Changes to Terms

Casetony reserves the right to update these Terms & Conditions at any time. Changes take effect upon publication on our website. If you disagree with the updated terms, please discontinue use of our services.

Advertising & Third-Party Content

Casetony is not responsible for external advertisements or third-party content found on our website. Links to third-party websites are for informational purposes only.

Limitation of Liability

Casetony is not liable for damages resulting from improper use of our products. Our liability is limited to the order value, except where required by law. We are not responsible for indirect or incidental damages.

Intellectual Property

All content on the Casetony website, including text, images, logos, and designs, is protected by intellectual property laws. You may not reproduce, modify, or distribute Casetony’s content without written permission.

Violations of intellectual property rights may result in legal consequences.

Contact Information

For any inquiries, please email us at hello@casetony.com.

Notifications related to orders will be sent to the email or phone number provided during checkout. Casetony is not responsible for missed communications due to spam filtering or incorrect contact details.

Dispute Resolution & Applicable Law

These Terms & Conditions and all transactions with Casetony are governed by the laws of the Republic of Lithuania. Any disputes shall be resolved in Lithuanian courts.

If you have a complaint, contact us at hello@casetony.com. We aim to respond within 14 days.

Unresolved disputes may be submitted to the State Consumer Rights Protection Authority of Lithuania, EU dispute resolution platforms, or a competent court in your jurisdiction.